Caller: Hi. I need to update my reservation.
Me: Not a problem. What’s the last name on the reservation?
Caller: I’m going to give you a confirmation number.
Me: -_- *nice voice* Okay, go ahead.
Me: What’s the last name?
C: *insert name*
Me: Okay, what did you need to change on your reservation?
C: We will have 4 people instead of 2. Also, I need to know what the Military rate is.
Me: The weekend military rate on a standard room for 2 people is $99.99+tax/night.
C: *interrupts me* And there is an additional charge per person after 2 people is that right?
Me: Yes Ma’am. The rate goes up $10/person after 2 people.
C: So, the rate would be $99.99+tax, + an additional charge of $20 for the 2 extra people?
Me: No Ma’am. The military rate for 4 people changes from $99.99 to $119.99+tax. There won’t be an additional charge. The rate just changes.
C: But you just said the military rate was $99.99. Now you’re telling me it’s $119.99?!
Me: *eye twitch* Okay. The military rate for 2 people is $99.99. For 3 people it is $109.99. For 4 people it is $119.99. There are no additional charges. The rate just goes up after 2 people. If you had 2 people it would just be $99.99. Since you will have 4 people the rate goes up by $10 per person, per night making the rate $119.99.
C: Oh, Okay. So, can you give me a total after taxes for both nights? I need to know what the taxes are too. I need to budget this.
Me: Sure thing. The total for both nights after tax is $xxx.xx. The taxes are $xx.xx (I don’t remember these totals as far as this post goes.).
C: Okay. So, that is $99.99 + $xx.xx tax. Plus the $20 additional charge for the 2 extra people. Is there tax on that extra $20 charge?
Me: /facepalm… As we discussed, the rate for 4 people is $119.99, not $99.99. The tax amount of $xx.xx is for both nights on the rate of $119.99/night. The total for 4 people staying 2 nights at the rate of $119.99 is $xxx.xx. That is your final total. There will be no other charges unless you make long distance calls, use the laundry service or damage the room.
C: Could you email this to me to make sure I have this right?
Me: Sure thing.